[MUSIC PLAYING][Preparing to Deliver at an Academic Conference]
KATHERINE MOUNT: So now we're goingto start talking about delivery, the how you actuallyget this content across.So far, we've talked about the what,but we need to know how we're going to deliver that.What I want to look at first with youis something around communication itself,and how we receive messages from people.
KATHERINE MOUNT [continued]: In face-to-face communication, there are certain thingsthat we use in order to convey our message.There have been lots of studies about this.One of the most prominent was doneby a chap called Albert Mehrabian around 50,60 years ago now.He looked at how we communicate face to face,and came up with three aspects of communication thatare important for us.
KATHERINE MOUNT [continued]: These are the words that we use, our tone of voice,and our body language.So the words count for 7% only of the messagethat we're putting across.The tone of our voice accounts for 38% of the messagethat people receive, and our body language accounts for 55%.
KATHERINE MOUNT [continued]: With that in mind, it sounds incredibly importantthat we put across our message in the best waythat we possibly can.Of course, it doesn't mean that our content isn't important.That 7% is vitally important that wemake sure that it's constructed in the best way possible.But what we're saying here is that our tone
KATHERINE MOUNT [continued]: of voice and our body language can have an enormous effecton how that 7% is received.We can put in so much good work into the contentof our presentation, but people aren'tgoing to take the message home at all if we don't deliver itwell, and if the way that we deliver it
KATHERINE MOUNT [continued]: doesn't support those messages.You can imagine, can't you, that you are sitting at a conferenceand somebody is getting up to present,and they just have no tone of voice at all,they're very monotone, and they're talking like this.And actually, do you know what?It wouldn't take very long for the best of usto switch off, in which case they
KATHERINE MOUNT [continued]: could be saying the most amazing words, the mostinspiring words, and the most information full words,but actually we're not going to take in any of it.So it's incredibly important that we focus on these aspectsto make sure that the work we've put in thereis properly received.So we've talked about content, we've talked about words.
KATHERINE MOUNT [continued]: We can pretty much put that to one side,although having said that, there arethings that we want to make sure that we avoid there with words.We want to keep our language as positive as it can be.We want to eradicate words like unfortunately or hopefullyand things like that, and start to look at our phraseology,really have a think about how we speak.
KATHERINE MOUNT [continued]: Very often, we also use filler words.A lot of us will say things like you know or like or, um--or um.That counts for one.Or we might say words like literally or basicallyor actually.And they happen over and over again.What we don't want is for these verbal ticksto become things that the audience notices,
KATHERINE MOUNT [continued]: because if they do, it's going to detract from the messagethat we're trying to put across.So there are ways that we can stilladapt the content that we have according to the languagethat we use.When we get into the coaching sessions with Hope,we'll look at how we produce voice,because this is really important to make sure
KATHERINE MOUNT [continued]: that we can support our vocals whenever we're speaking.It's very easy for our voice to get tired.It's also, of course, very easy for us to get short of breath.So what we want to do is to learnhow to breathe from the right placeso that we can support our vocalsthroughout out our presenting.We also really want to pay attention
KATHERINE MOUNT [continued]: to the tone of our voice.So how is that coming across?We've mentioned monotone already.We clearly don't want that.We want to make sure that we're being as colorful as we canwith how we're speaking.We want to make sure that we're usingthat musicality in our voice, going up and down, up and down,and varying it to the extent that it
KATHERINE MOUNT [continued]: becomes-- every word becomes interesting to us.In the same way that, when we have content that is fantastic,if it's not delivered well or if it's deliveredin a monotone way, it's not going to sit with people,we can actually sometimes make the most boring thingssound interesting purely with the tone of our voice.
KATHERINE MOUNT [continued]: So there will be some people out there--start listening, start watching people.There are people out there who can speak to you about prettymuch anything, but they can make it sound interesting,and we find ourselves listening to those words,even though we're frankly not reallyinterested in the subject matter.That's where we want to get to, so that actually,
KATHERINE MOUNT [continued]: even if we feel that we've been landed with a topicthat we don't really want to talk about that much,we can still make it sound vibrant and interesting,and our feelings about it aren't necessarily readable.So we can use that musicality and the energywithin our voice to create that.Of course, we want to make sure that we're audible.That's a big thing.
KATHERINE MOUNT [continued]: And that means a lot of things.That means speaking loudly enough,it means making sure that our pace is correct.It also means that we are articulating properly.So we're having an ear out to make surethat we're speaking as clearly as we can.We'll cover more of this with Hope in the coaching sessions.
KATHERINE MOUNT [continued]: Body language is incredibly important.We all know that a lot of the message that we givecomes across through our body language.When we talked about brand earlier on,there are certain aspects of that brand that are likely onlyto be able to be portrayed through our bodylanguage and the way that we relate to people physicallyin the room.
KATHERINE MOUNT [continued]: So for example, if we want to showthat we're enthusiastic about something, our eyes light up,our smile becomes very apparent, and perhapsour gesture becomes bigger than it was before.So these are things to bear in mindif we want to show certain aspects of our personality.Gesture is a very big part of our body language.
KATHERINE MOUNT [continued]: It's rare to find somebody that gestures too much,but what you can find is that sometimes peopleuse gestures that don't really mean anything.So they'll continue to use a repetitive gesture, perhaps,that isn't really saying anything in particular.And that's when it can become a little at oddswith the content of your presentation,and therefore appear a bit strange
KATHERINE MOUNT [continued]: for people who are watching.So what we want to make sure is that we are using gesturesin a very purposeful way, that they are backing upwhat we're saying.The best kind of gesture is therebecause it means something, because it's supportingthe words that we're saying.Of course, what we also need in order to gesture is our hands.
KATHERINE MOUNT [continued]: So if we find ourselves stuck behind a table,the best thing that we can do is to tryto keep our hands mobile, to keep using them,even in this small space that we have left.It's tempting to rest our arms and just leave them there,and just talk like that.It feels comfortable.But whenever we use a prop like that,when we're leaning on something or we have something
KATHERINE MOUNT [continued]: in our hand, the likelihood is that, even if theydon't know it, the audience are receiving the messagethat we need to use a prop in order to feel comfortable.And if we need to do that, we're telling themthat we're not very comfortable.Also, they're missing out on a large part of the message.It's remarkable, really, when you cut outa person's gesture, how much of the message is lost.
KATHERINE MOUNT [continued]: So we want to make sure that we're coloringwhat we say with our hands.And wherever we are, behind a podium, behind a table,we're still able to use them to the best of our ability.Of course, here our tone of voicebecomes even more important.We want to color everything that we say,especially if we find ourselves reading.
KATHERINE MOUNT [continued]: Of course, when people read, we startto use our phraseology in a slightly different way,and everything becomes a little bit flatter,like you can see if I was reading now,this is the sort of way that I would be reading.But actually, what we want is to keep it as communicative as wepossibly can.So imagine that actually this is just our script,
KATHERINE MOUNT [continued]: and we're talking to the people within the room.Having your piece of paper slightly to one sideand as low down as you possibly can,keeping your chin up, keeping your eye contact out,and looking down for as brief periods as humanly possibleis the best way that you can do that.Sometimes, we can't avoid having to read out our paper.
KATHERINE MOUNT [continued]: But if we do, we don't have to let our presentation suffer.And still connect with our audience,and really communicate that message to them.The way that we stand and the way that we move aroundare incredibly important when it comes to putting ourselvesacross in a room.We're going to talk in much more detail about that with Hope,
KATHERINE MOUNT [continued]: and we'll look at a neutral stance,finding that position that makes us looktotally confident in the room.So let's move on to those coaching sessions.[MUSIC PLAYING]
Series Name: Presentation Skills
Publisher: SAGE Publications Ltd
Publication Year: 2018
Segment Num.: 1
Katherine Mount discusses the delivery of content during an academic conference.
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Katherine Mount discusses the delivery of content during an academic conference.