Summary
Chapters
Video Info
Director of Headland Consultancy, Paul Crayston, discusses how businesses use social listening and social media, for better or worse, to gauge the effect of their reputations of scandals, online campaigns, and selling to niche markets .
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Chapter 1: How Businesses Use Social Media
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Chapter 2: Social Listening, Online Discussions, Echo Chambers, and the Impact of Cyber Campaigns
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Chapter 3: Social Listening, Major Business Scandals, and the Impact on Business Reputations
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Chapter 4: Social Listening, Selling Brands, Niche Markets, and the Impact on Marketing Campaigns
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