Business communication is an important topic across industries and academic disciplines. Business and [Page 113]professional communication is related to popular topics such as understanding the role of communication in successfully handling situations such as job interviewing, public presentations, customer service, employee relations, training and development, leadership, working in teams, and more. This entry provides an overview of business communication as a skill and how research methods are used to explore key issues and questions in business communication. As with studying any context, there are a wide variety of different research methods one could use to examine phenomena within business communication. The study of business communication explores challenges faced in the modern workplace as well as communication strategies for overcoming those challenges.
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