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Stakeholder Analysis
Stakeholder analysis is a process or action research methodology used to explore the various opinions that different stakeholders may have on potential outcomes and their relative influence. It is a technique that is widely used for strategic programme planning and policy development. It is particularly popular in the fields of business management, international development and health care.
The term stakeholder has a long legal history, denoting a neutral third party that literally holds the ‘stakes' or assets for interested parties until their rightful owner is determined. However, in the 1960s, the term became popular in the management literature as a deliberate play on words to challenge the notion that corporate decision-makers should take into account only the interests of stockholders. The definition was expanded to include those who ought to be considered when management had to make important choices—consumers, suppliers, creditors, competitors and employees. Today, popular usage of the term denotes people, groups or networks that have a vested interest or are affected by or can influence actions.
Depending on the issue under study, stakeholders may include politicians, community groups or organizations, media outlets, corporations, faith-based agencies, funders and donors, academics, resident coalitions, unions, school boards and health-care agencies. They are groups, entities or individuals who are important to hear from when making a decision because they (could) have the power to sway the outcome and may be affected by it. Conducting a stakeholder analysis is a pragmatic approach to understanding who stands to win and who stands to lose from a variety of options.
Stages of a Stakeholder Analysis
Identify Stakeholders
The first step in a stakeholder analysis is to identify the stakeholders. Sometimes, the list is obvious. When the community is small or when you know it well, it can be fairly simple to enumerate the key players. Other times, it may take some legwork. A popular approach may be to start with the most discernible informants and use a snowball approach to grow the list.
Poll Stakeholders
The second step is to ascertain how the stakeholders feel about your issue and their relative power to influence. This can be done through a variety of means. Many stakeholder analysts recommend a qualitative interview approach. Stakeholders are asked to reflect on their positions (as well as other options), their capacity to make change, the resources they have available and their perceptions of other key actors. Alternatively, a more quantitative process may be used. Stakeholders may be asked to rank several options and/or the relative power of other stakeholders to influence change. Sometimes, a more prescribed approach, such as a Delphi process, is adopted. The Delphi process is one where experts are iteratively polled until consensus emerges. Qualitative methods are often more labour intensive (to both collect and analyze) but are particularly useful for more open-ended brainstorming. Quantitative methods are more expedient but are likely to limit the scope of the conversation. In addition to talking directly to stakeholders, information can be gathered from secondary sources such as websites, blogs, annual reports, newspaper articles and other public documents.
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