Presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad.

Quality and Performance Management: Toward a Better Integration?

In the last decades, quality management and performance management have spread widely in public sectors around the world. Notwithstanding their simultaneous development, the two movements are often detached both in their theoretical development and in their practical application. This chapter demonstrates how quality management and performance management are disconnected and how a better integration can be attained. ...

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