Presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad.

The Integration of Quality and Performance

The winds have shifted, and quality and performance are no longer distinguished as separate management tools, as experienced during the total quality management (TQM) movement and the beginning of performance management initiatives. The TQM ideologies focused on process, while performance management focused on results or outcomes. Central to current performance and quality initiatives is a clear understanding of ...

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