International Handbook of Practice-Based Performance Management

Maria P. Aristigueta

doi:10.4135/9781412982719

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Presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad.

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The Integration of Quality and Performance

By: Maria P. Aristigueta
In:International Handbook of Practice-Based Performance Management
Chapter DOI:https://doi.org/10.4135/9781412982719
Subject:Business and Management, Social Policy and Public Policy
Keywords:achievement; achievement; balanced scorecard; balanced scorecard; customers; customers; Delaware; Delaware; government; government; knowledge management; knowledge management; management; measures of performance; measures of performance; organizations; organizations; performance management; performance management; performance measurement; performance measurement; process management; process management; public sector; public sector; quality management; quality management; satisfaction; satisfaction; service delivery; service delivery; service quality; service quality; state government; strategic planning; strategic planning; success; success; total quality management; total quality management

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The Integration of Quality and Performance

The winds have shifted, and quality and performance are no longer distinguished as separate management tools, as experienced during the total quality management (TQM) movement and the beginning of performance management initiatives. The TQM ideologies focused on process, while performance management focused on results or outcomes. Central to current performance and quality initiatives is a clear understanding of ...

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  Aristigueta, M. (2008). The integration of quality and performance. SAGE Publications, Inc., https://doi.org/10.4135/9781412982719
  
  Aristigueta, Maria P. International Handbook of Practice-Based Performance Management. Thousand Oaks, CA: SAGE Publications, Inc., 2008. https://doi.org/10.4135/9781412982719.
  
  Aristigueta, M., 2008. International Handbook of Practice-Based Performance Management. Thousand Oaks, CA: SAGE Publications, Inc. Available at: <https://doi.org/10.4135/9781412982719> [Accessed 4 Oct 2023].
  
  Aristigueta, Maria P. International Handbook of Practice-Based Performance Management. Thousand Oaks, CA: SAGE Publications, Inc., 2008. Sage Research Methods, 4 Oct 2023, doi: https://doi.org/10.4135/9781412982719.
  
  Aristigueta, Maria P.. International Handbook of Practice-Based Performance Management Thousand Oaks, CA: SAGE Publications, Inc.; 2008. doi:10.4135/9781412982719
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The Integration of Quality and Performance

The Integration of Quality and Performance

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