Presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad.

Helping Government Measure Up: Models of Citizen-Driven Government Performance Measurement Initiatives

Performance measurement is a management tool for assessing how much and how well public services and products are delivered. It is a versatile tool for decision making and offers a full range of applications. Performance measurement systems, for example, can improve management decision making with indicators that capture ...

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