International Handbook of Practice-Based Performance Management

Marc Holzer; Kathryn Kloby

doi:10.4135/9781412982719

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Presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad.

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Helping Government Measure Up: Models of Citizen-Driven Government Performance Measurement Initiatives

By: Marc Holzer & Kathryn Kloby
In:International Handbook of Practice-Based Performance Management
Chapter DOI:https://doi.org/10.4135/9781412982719
Subject:Business and Management, Social Policy and Public Policy
Keywords:cities; cities; citizens; citizens; decision making; decision making; foundations; foundations; government; government; government agencies; government agencies; indicators; indicators; local government; local government; neighborhoods; neighborhoods; New York City; New York City; parks; parks; performance assessment; performance measurement; performance measurement; public sector; public sector; San Francisco; San Francisco; service quality; service quality; web sites; web sites

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Helping Government Measure Up: Models of Citizen-Driven Government Performance Measurement Initiatives

Performance measurement is a management tool for assessing how much and how well public services and products are delivered. It is a versatile tool for decision making and offers a full range of applications. Performance measurement systems, for example, can improve management decision making with indicators that capture ...

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  Holzer, M., & Kloby, K. (2008). Helping government measure up: Models of citizen-driven government performance measurement initiatives. SAGE Publications, Inc., https://doi.org/10.4135/9781412982719
  
  Holzer, Marc, and Kathryn Kloby International Handbook of Practice-Based Performance Management. Thousand Oaks, CA: SAGE Publications, Inc., 2008. https://doi.org/10.4135/9781412982719.
  
  Holzer, M. and Kloby, K., 2008. International Handbook of Practice-Based Performance Management. Thousand Oaks, CA: SAGE Publications, Inc. Available at: <https://doi.org/10.4135/9781412982719> [Accessed 4 Oct 2023].
  
  Holzer, Marc and Kathryn Kloby. International Handbook of Practice-Based Performance Management. Thousand Oaks, CA: SAGE Publications, Inc., 2008. Sage Research Methods, 4 Oct 2023, doi: https://doi.org/10.4135/9781412982719.
  
  Holzer, Marc, and Kathryn Kloby. International Handbook of Practice-Based Performance Management Thousand Oaks, CA: SAGE Publications, Inc.; 2008. doi:10.4135/9781412982719
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Subject index

Helping Government Measure Up: Models of Citizen-Driven Government Performance Measurement Initiatives

Helping Government Measure Up: Models of Citizen-Driven Government Performance Measurement Initiatives

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