Presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad.

Citizen-Involved Performance Measurement: The Case of Online Procedures Enhancement for Civil Applications in Seoul

As the administration-centered paradigm gives way to the citizen-involved governance perspective in recent years, growing concerns are focused on the performance measurement of public services (Callahan, 2004; Holzer & Lee, 2004). Many studies on citizen involvement and performance measurement are emphasizing citizen ...

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