International Handbook of Practice-Based Performance Management

Seungbeom Choi

doi:10.4135/9781412982719

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Presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad.

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Citizen-Involved Performance Measurement: The Case of Online Procedures Enhancement for Civil Applications in Seoul

By: Seungbeom Choi
In:International Handbook of Practice-Based Performance Management
Chapter DOI:https://doi.org/10.4135/9781412982719
Subject:Business and Management, Social Policy and Public Policy
Keywords:administration; administration; auditing; cities; cities; citizens; citizens; civil service; corruption; corruption; government; government; information sources; innovation; innovation; inspection; inspection; internet; internet; local government; local government; motivation; motivation; new public management; open systems; open systems; performance measurement; performance measurement; public administration; public service; public service; public-private partnerships; reform; surveying; surveying; surveys; transparencies; transparencies; transparency

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Citizen-Involved Performance Measurement: The Case of Online Procedures Enhancement for Civil Applications in Seoul

As the administration-centered paradigm gives way to the citizen-involved governance perspective in recent years, growing concerns are focused on the performance measurement of public services (Callahan, 2004; Holzer & Lee, 2004). Many studies on citizen involvement and performance measurement are emphasizing citizen ...

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  Choi, S. (2008). Citizen-involved performance measurement: The case of online procedures enhancement for civil applications in Seoul. SAGE Publications, Inc., https://doi.org/10.4135/9781412982719
  
  Choi, Seungbeom International Handbook of Practice-Based Performance Management. Thousand Oaks, CA: SAGE Publications, Inc., 2008. https://doi.org/10.4135/9781412982719.
  
  Choi, S., 2008. International Handbook of Practice-Based Performance Management. Thousand Oaks, CA: SAGE Publications, Inc. Available at: <https://doi.org/10.4135/9781412982719> [Accessed 4 Oct 2023].
  
  Choi, Seungbeom. International Handbook of Practice-Based Performance Management. Thousand Oaks, CA: SAGE Publications, Inc., 2008. Sage Research Methods, 4 Oct 2023, doi: https://doi.org/10.4135/9781412982719.
  
  Choi, Seungbeom. International Handbook of Practice-Based Performance Management Thousand Oaks, CA: SAGE Publications, Inc.; 2008. doi:10.4135/9781412982719
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Subject index

Citizen-Involved Performance Measurement: The Case of Online Procedures Enhancement for Civil Applications in Seoul

Citizen-Involved Performance Measurement: The Case of Online Procedures Enhancement for Civil Applications in Seoul

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