Summary
Contents
Subject index
You're about to start your first evaluation project. Where do you begin? Or you're a practicing evaluator faced with a challenging situation. How do you proceed? How do you handle the interactive components and processes inherent in evaluation practice?
Use Interactive Evaluation Practice to bridge the gap between the theory of evaluation and its practice. Taking an applied approach, this book provides readers with specific interactive skills needed in different evaluation settings and contexts. The authors illustrate multiple options for developing skills and choosing strategies, systematically highlighting the evaluator's three roles as decision maker, actor, and reflective practitioner. Case studies and interactive examples stimulate thinking about how to apply interactive skills across a variety of evaluation situations.
“From beginning to end, this book is an indispensable resource for those responsible for the evaluation process. In essence, here's a chance to learn from masters about acquiring mastery. What could be more useful?” Michael Quinn Patton, Author of Utilization-Focused Evaluation
“At long last, a book that explicitly addresses the importance of interpersonal dynamics in evaluation practice!” Hallie Preskill, Executive Director, Strategic Learning and Evaluation Center, FSG
“As an evaluator who frequently interacts with a variety of stakeholders and who provides graduate-level evaluation training, I find Interactive Evaluation Practice to be an exceptional addition to the evaluation literature and a useful guide to interacting with various stakeholder groups.” Chris L. S. Coryn, Western Michigan University
Managing Conflict Constructively in Evaluation Settings
Managing Conflict Constructively in Evaluation Settings
Chapter Preview
- Define conflict and learn to recognize it in evaluation practice
- Introduce two theoretical frameworks to guide strategic choices in conflict situations: conflict strategies theory and constructive conflict resolution theory
- Discuss the importance of establishing cooperative relationships for dealing with conflict
- Describe integrative negotiation and how to apply it in evaluation settings
- Present and illustrate conflict competencies and how evaluators can use them in practice
- Apply the interactive evaluation practice principles to managing conflict constructively
Introduction
What comes to mind when you think of conflict in evaluation practice? Perhaps you remember a prolonged argument with a colleague—stemming from deeply ingrained philosophical differences—over the best methods to use in a large-scale, high-stakes project. Maybe you recall the anger you felt when a program director failed to communicate ...
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