Summary
Contents
Case Studies in Needs Assessment offers insights about the practice of needs assessment in dynamic, real-world organizations and communities. This book invites both novice and seasoned analysts to look over the shoulders of practitioners, to examine needs assessment practice in action, to grasp the real-world issues that arise, and to understand a variety of needs assessment strategies and challenges. Each case in this book examines the implementation of needs assessment in a specific situation, bridging needs assessment theories and actual practice. The book is organized around five major approaches: knowledge and skill assessment, job and task analysis, competency assessment, strategic needs assessment, and complex needs assessment. The last chapter summarizes lessons learned from all the case studies: it describes the insights and tricks of the trade that Darlene Russ-Eft and Catherine Sleezer gained from commissioning and reviewing these cases.
Needs Assessment for Employee Empowerment in a Large Multinational: A Case Study
Needs Assessment for Employee Empowerment in a Large Multinational: A Case Study
Abstract
An existing client asked us to conduct an employee empowerment workshop based solely on observations of senior management. To determine the need for such a workshop and, if needed, its content, we conducted a literature review, a review of existing survey results, interviews, and focus groups. The survey was reviewed, edited, and distributed. We recommended executive coaching; the client opted for an extended workshop, along with peer coaching. The client did not allow follow-up of the year-long workshop to determine impact. Below is an overview of the case.
Where the Needs Assessment Was Conducted | Who Conducted the Needs Assessment | Focus of Needs Assessment | How Data Were Collected | How Data Were Analyzed |
Large multinational R&D | External consultant | Determining the needs and ... |