Agency-based Program Evaluation: Lessons from Practice, by Stephen A. Kapp and Gary R. Anderson, serves as a core textbook in the advanced undergraduate and graduate social work program evaluation courses. It combines the methodology of program evaluation with the reality of working with agencies and organizations to describe the effectiveness of their services and programs. Students will gain an understanding of the political and social context and pressures in which a program is developed, implemented and evaluated. This book offers a practice-oriented approach to evaluation. While many program evaluation methods texts often add a chapter or brief sections that describe organizational and political factors, this book begins with the context of an agency-based evaluation and describes the method within that context. Students will gain a more complete understanding of this contextual challenge and will learn techniques for operating in the face of these challenges.

Evaluation Design: Qualitative Designs and Applications

Some service struggles can't be resolved by referencing occupancy reports.

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I would appreciate it if you wouldn't take notes. The last person that took notes when I was talking was the cop I confessed to and I caught a life sentence. I can't deal with you takin' notes.

—(imprisoned research participant during interview).

This quote came from an interview with an adult inmate in a state correctional facility. One of the authors was conducting life history interviews with residents of the facility about their childhood in the juvenile justice system. This author initiated the interviews with those former residents of a juvenile treatment facility who eventually were placed in adult prison. The study was designed to investigate factors that may ...

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