Agency-based Program Evaluation: Lessons from Practice, by Stephen A. Kapp and Gary R. Anderson, serves as a core textbook in the advanced undergraduate and graduate social work program evaluation courses. It combines the methodology of program evaluation with the reality of working with agencies and organizations to describe the effectiveness of their services and programs. Students will gain an understanding of the political and social context and pressures in which a program is developed, implemented and evaluated. This book offers a practice-oriented approach to evaluation. While many program evaluation methods texts often add a chapter or brief sections that describe organizational and political factors, this book begins with the context of an agency-based evaluation and describes the method within that context. Students will gain a more complete understanding of this contextual challenge and will learn techniques for operating in the face of these challenges.

Evaluation Design: Options for Supporting the Use of Information

When Bob, the evaluator, asked his favorite program administrator what factors influenced his decision making, he was given quite a list.

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Evaluation practitioners can invest a lot of time and energy in the technical aspects of various evaluation research methods. However, it is equally important to invest in designing and implementing plans to support and promote the use of evaluation information in program decisions and improvement efforts. While we are not suggesting that the quality of the information is secondary, our experience tells us that regardless of the quality of the evaluation findings, if agency staff is not given adequate support that targets how to use the findings (it is more than just telling how ...

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