Agency-based Program Evaluation: Lessons from Practice, by Stephen A. Kapp and Gary R. Anderson, serves as a core textbook in the advanced undergraduate and graduate social work program evaluation courses. It combines the methodology of program evaluation with the reality of working with agencies and organizations to describe the effectiveness of their services and programs. Students will gain an understanding of the political and social context and pressures in which a program is developed, implemented and evaluated. This book offers a practice-oriented approach to evaluation. While many program evaluation methods texts often add a chapter or brief sections that describe organizational and political factors, this book begins with the context of an agency-based evaluation and describes the method within that context. Students will gain a more complete understanding of this contextual challenge and will learn techniques for operating in the face of these challenges.

Program Definition: Using Program Logic Models to Develop a Common Vision

Purpose of Information/Referral Program

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With most evaluation projects, one of the first things to address is the way the program is supposed to operate. Who are the intended clients? What services should they get? How will those services help them? At the beginning of an evaluation project, it is fairly standard to ask a variety of stakeholders, people with an interest in the program (more about this later), about the program. These interviews are typically informal and unstructured and usually include a series of basic questions that encourage stakeholders to tell the evaluator about the more significant aspects of the program from their point of view. Also, it gives the person doing the ...

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