Agency-based Program Evaluation: Lessons from Practice, by Stephen A. Kapp and Gary R. Anderson, serves as a core textbook in the advanced undergraduate and graduate social work program evaluation courses. It combines the methodology of program evaluation with the reality of working with agencies and organizations to describe the effectiveness of their services and programs. Students will gain an understanding of the political and social context and pressures in which a program is developed, implemented and evaluated. This book offers a practice-oriented approach to evaluation. While many program evaluation methods texts often add a chapter or brief sections that describe organizational and political factors, this book begins with the context of an agency-based evaluation and describes the method within that context. Students will gain a more complete understanding of this contextual challenge and will learn techniques for operating in the face of these challenges.

Making the Case for Program Evaluation

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Program evaluation has unlimited potential for improving services. It can help to clarify and develop the kinds of services that recipients need. It also can help to identify and/or adjust services that are not being delivered to more effectively serve the appropriate people. Crucial information can be discovered about the benefit of services through questions like these: Are program participants getting anything out of the programs? Are recipients doing better after receiving the services? Is everyone better off? If not, who is better off and who is not? What aspects of the program are associated with those who seem to be doing well? How can the program be managed to ensure that everyone gets the service that ...

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