Conversation analysis (CA) is an interdisciplinary field of study that investigates fundamental communication processes that make human interaction possible. CA aims to explicate how people [Page 258]accomplish and understand social actions when interacting with others. A distinctive feature of this empirical approach to the study of communication is its reliance on video and audio recordings of naturally occurring talk-in-interaction. In spite of its name, CA is not limited to the study of “conversation” per se. CA research examines diverse forms of talk and visible conduct in numerous social settings: casual conversations between friends and family members; interactions in courtrooms, classrooms, and medical offices; and news interviews, workplace meetings, calls to emergency services and helplines, and many others. Within the discipline of communication, CA ...
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