Voice over Internet Protocol (VoIP) and the Virtual Computer-Assisted Telephone Interview (CATI) Facility
Voice over Internet Protocol (VoIP) refers to realtime telecommunication using the Internet to carry the digitized versions of the voices that are speaking to each other. The world of telecommunications has been turned on its ear in the past few years with VoIP telephony challenging the regional telephone companies as broadband connections provided by cable TV vendors penetrate the market. This technological change has the potential to be a force to redesign computer-assisted telephone interviewing (CATI) and multi-modal survey interviewing efforts. For example, starting in 2002, the Center for Human Resource Research (CHRR) at Ohio State University began implementing such a redesign.
A number of survey organizations have converted their office phone systems to VoIP using large, well-established vendors of proprietary systems. These systems tend ...
Looks like you do not have access to this content.
Reader's Guide
Ethical Issues In Survey Research
Measurement - Interviewer
Measurement - Mode
Measurement - Questionnaire
Measurement - Respondent
Measurement - Miscellaneous
Nonresponse - Item-Level
Nonresponse - Outcome Codes And Rates
Nonresponse - Unit-Level
Operations - General
Operations - In-Person Surveys
Operations - Interviewer-Administered Surveys
Operations - Mall Surveys
Operations - Telephone Surveys
Political And Election Polling
Public Opinion
Sampling, Coverage, And Weighting
Survey Industry
Survey Statistics
- All
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X
- Y
- Z