Technology-Based Training

Technology-based training uses computer-based tools to enhance the training process, typically by involving trainees actively rather than passively. For survey research, technology-based training is usually used to build and sharpen interviewer skills, particularly skills required for successfully interacting with survey respondents. Traditionally, interaction-skills training relied on peer-to-peer role playing or passive learning through videos. Technology-based training, in contrast, facilitates self-directed learning with rich media sources and abundant learner-assessment and remediation options. The benefits of technology-based training for survey research include (a) reduced learning time; (b) reduced or eliminated travel time and expense; (c) improved consistency by capturing and replicating best practices and expert knowledge; (d) increased availability of training (with just-in-time access on personal computers in any location); (e) enhanced productivity by decreasing on-the-job error ...