Call Forwarding

Call forwarding is a feature on most U.S. and international telephone networks that allows an incoming call to be redirected to one or more other telephone numbers as directed by the subscriber. This feature is popular with individuals who want or need to be reached when they are not at home or want to avoid the delays inherent with answering machines and voice-mail. The use of call forwarding features can cause problems for telephone survey researchers. When an incoming call has been forwarded to another location, the called party may be less willing to participate in a survey at that location. When a call is forwarded to a cell phone in the United States, the called party will incur a cost in terms of dollars ...