Skip to main content

Research Call Center

Edited by: Published: 2008
+- LessMore information
Download PDF

A research call center is the operational unit for survey data collection from which outbound telephone calls on a computer-assisted telephone interviewing survey are made. It can exist in many forms, including (a) a large single-site operation with many hundreds of booths; (b) several linked smaller sites; (c) a spare office with a few desks and phones; or (d) a virtual site, where the interviewers log into a Web application and do all the dialing from their homes.

Gathering data via the use of computer-assisted telephone interviewing is not the only research activity that might take place at the research call center, but this is the primary activity of such a set-up. Other research-related activities may include the following:

  • Taking inbound calls, either as a support for ...

Looks like you do not have access to this content.

Reader's Guide

  • All
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z

      Copy and paste the following HTML into your website