Quality is an elusive term that gets fuzzier the closer you look at it. In organizational matters, it has two dimensions: a technical meaning that reflects the degree to which a product or ...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles