• Entry
  • Reader's guide
  • Entries A-Z
  • Subject index

Operations management focuses on achieving customer service and productivity now and in the future. Performance goals may be defined in terms of quality, speed, dependability, flexibility and cost. Operations management thinking applies to any working unit within an organization which converts inputs (materials, information, people) into outputs (products, services) and which aims to satisfy a customer ...

Loading
  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles