Critical incident method is also referred to as critical incident technique. In brief, critical incident method is considered a systematic, open-ended technique that involves analyzing specific situations to determine which communicative actions or behaviors would lead to the best possible outcome of a given situation. Critical incident method may be employed in a variety of ways such as observation or recall through in-depth, descriptive interviews. Rather than focusing on opinions of what is considered critical, critical incident method places the analysis on the context of the event. For instance, in an interview participants may be asked to reflect on and identify a specific incident they perceive to be critical in influencing the final outcome. Such moments may be perceived as positive or negative ...
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