Skip to main content

Interviewer Productivity

Encyclopedia
Edited by: Published: 2008
+- LessMore information
Download PDF

Interviewer productivity refers to the ways of measuring what is achieved by telephone and in-person survey interviewers when they work to (a) gain cooperation from sampled respondents and (b) complete interviews with these respondents. Measuring interviewer productivity is a major concern for those conducting and managing surveys, for several reasons. Knowledge of productivity is essential to survey budgeting and developing realistic estimates of survey costs. Managing a survey requires an understanding about how many completed interviews, refusals, noncontacts, ineligibles, and callbacks can be expected for a given survey. Productivity information is often used to reward interviewers that are performing well or to retrain those who are not being productive (enough). Interviewer productivity information is also a necessary aspect of planning and scheduling the number of ...

Looks like you do not have access to this content.

Reader's Guide

  • All
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z