Inbound Calling
Encyclopedia
Telephone survey calls involving call centers are classified as inbound or outbound, depending on whether the call is being received by the call center (inbound) or initiated in the call center (outbound).
Inbound calling in the survey research context usually arises from one of the following situations:
- As support for an existing mail, Web, computer-assisted telephone interview (CATI), or in-person survey. In a pre-survey letter or email to the respondent, or on the actual instrument in the case of a self-completion survey, a phone number is provided for respondents to call if they have any questions about the survey or if they want to schedule a particular time for an interviewer to call. Depending on the survey design, respondents might also be given the option to complete ...
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Reader's Guide
Ethical Issues In Survey Research
Measurement - Interviewer
Measurement - Mode
Measurement - Questionnaire
Measurement - Respondent
Measurement - Miscellaneous
Nonresponse - Item-Level
Nonresponse - Outcome Codes And Rates
Nonresponse - Unit-Level
Operations - General
Operations - In-Person Surveys
Operations - Interviewer-Administered Surveys
Operations - Mall Surveys
Operations - Telephone Surveys
Political And Election Polling
Public Opinion
Sampling, Coverage, And Weighting
Survey Industry
Survey Statistics
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