The Federal Communications Commission (FCC) regulates many of the telecommunications survey and marketing researchers use through the rules under the Telephone Consumer Protection Act (TCPA), which directed the FCC to balance the fair practices of tele-marketers with consumer privacy concerns.
Although some TCPA provisions apply only to commercial and sales-related communications—for example, the Junk Fax Prevention Act (JFPA), the National Do Not Call Registry, and restrictions on call abandonment and time of day—they still impact researchers. However, the TCPA restrictions on "war dialing," artificial or prerecorded messages, and cellular phone calling apply to all callers, including survey researchers.
The federal JFPA amends earlier fax regulations in the TCPA to reduce the amount of unsolicited facsimile advertisements sent to businesses and residences. The law ...
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