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Citizen Report Card

Encyclopedia
Edited by: & Published: 2014
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Evolved from the pioneering experience of Bangalore (now Bengaluru) in India and implemented in many countries such as the Philippines, Vietnam, Ukraine, Tajikistan, Ethiopia and Tanzania, the Citizen Report Card (CRC) is an international best practice tool for improving service delivery. The CRC was developed in Bangalore, India. Frustrated with the poor condition of public services, ...

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