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Soft Systems Methodology

Encyclopedia
Edited by: & Published: 2014
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Soft Systems Methodology (SSM) works within an action research paradigm and exhibits capabilities similar to other forms of action research. In fact, SSM itself was developed using an action research approach by Peter Checkland, while addressing complex, messy, ill-structured problems faced by managers, in situations where ‘hard systems' approaches such as systems engineering failed to deliver ...

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